Frequently Asked Questions

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Soft Play refers to a safe and fun indoor or outdoor play area designed for young children. It typically includes soft, padded equipment like slides, climbing structures, ball pits, and tunnels, all made from soft materials to ensure a safe environment where kids can explore, climb, and play without the risk of injury. Soft Play is especially popular for toddlers and young children because it promotes physical activity, social interaction, and imaginative play in a controlled, cushioned setting.

Bounce houses, also known as inflatable castles or bouncy castles, are large, inflatable structures designed for jumping and bouncing. Our bounce houses are made of durable, puncture-resistant materials and filled with air to create a soft, cushioned surface. Our bounce houses come in various shapes, sizes, and themes. They are a popular rental option for parties providing hours of active entertainment for children.

Booking your event rental is simple. Here's how:

1. Browse Our Rentals: Start by exploring our "Book Today!" tab above to view the available party rental options, including bounce houses, soft play areas, and more. Each item has a detailed description.
2. Choose Your Date and Time: Once you've selected your preferred items, choose your desired rental date and time. Make sure to check availability for your event day.
3. Contact Us: You can book directly through our website by adding the items to your cart and proceeding to checkout. If you have any special requests or need assistance, feel free to contact us via phone or email.
4. Secure Your Booking: To confirm your booking, you'll need to provide some basic information about your event, such as the location and duration, and make a deposit for your rentals.
5. Confirmation: After your payment is processed, you'll receive a confirmation email with all the details of your rental, including the scheduled delivery/set up time.
6. Enjoy Your Event: On the day of your event, our team will deliver, set up, and ensure everything is ready for your guests to enjoy. We'll also take care of the teardown and pickup after the event.

If you have any questions or need further assistance, don't hesitate to reach out to us. We're here to help make your event a success!

You can make changes to your rental order up to 48 hours before your scheduled event date. All changes and rental addition requests made after the initial booking are not guaranteed due to inventory availability. We will try to accommodate changes and/or rental additions made within this time. Any changes made within 48 hours of the scheduled event may be subject to a fee.

Yes, we handle both the setup and takedown of all our rental equipment for your event. Our professional team will arrive at your event location ahead of time to set up everything according to your specifications, ensuring that the equipment is safe, secure, and ready for use. After your event, we'll return to dismantle and remove the equipment, allowing you to focus on enjoying your event without any hassle. Setup and takedown services are included in your rental fee, so you can relax and leave the heavy lifting to us.

Yes, we carry liability insurance to protect our clients and ensure peace of mind during your event. Our insurance covers any unexpected incidents that might occur during the use of our rental equipment. Safety is our top priority, and we take all necessary precautions to ensure our equipment is well-maintained and set up correctly.

We will work with you to make sure inclement weather is not an issue during your event and there is an alternate option during your event time so things run smoothly. In the event of inclement weather prohibiting set up, we will reschedule your rental for a different date or time.

We understand that sometimes plans change unexpectedly. If you need to cancel your rental, please contact us as soon as possible. Our cancellation policy is as follows:

• 7 Days or More Before the Event: If you cancel your booking at least 7 days before your event, you will receive a full refund of any payments made.
• Less Than 7 Days Before the Event: For cancellations made within 7 days of the event, a cancellation fee will apply. This fee helps cover the costs of any preparations and holds on inventory that were made in anticipation of your event.

Yes, we take cleanliness very seriously. All of our rental equipment, including bounce houses, soft play areas, and other items, are thoroughly cleaned and sanitized after each use. We use non-toxic, child-safe cleaning products to ensure that our equipment is hygienic and safe for your event. Our cleaning process involves inspecting each item for cleanliness, sanitizing surfaces to eliminate germs and bacteria, and ensuring that everything is in top condition before it is delivered to your event.